Bancassurance
Muvraline offers innovative solutions for the bancassurance sector. Based on Artificial Intelligence, they address three major challenges inherent to this sector: boosting customer satisfaction, combating fraud and facilitating information retrieval.
Bancassurance
Muvraline offers innovative solutions for the bancassurance sector. Based on Artificial Intelligence, they address three major challenges inherent to this sector: boosting customer satisfaction, combating fraud and facilitating information retrieval.
Enhancing customer satisfaction
Trusted customer support available 24/7: Muvraline’s ChatBots offer continuous support, responding in real time to all your customers’ questions: requests for information on financial products or a contract, refund requests… Equipped with a self-learning capability, they learn from past interactions and adapt to the most complex contexts.
Detecting signs of dissatisfaction: Thanks to an in-depth, intelligent analysis of sounds or words detected (during telephone calls, for example), DetectBot is able to identify your customers’ emotions and feelings in real time, and detect any signs of dissatisfaction. What’s more, the solution can anticipate these signs and suggest corrective actions: an invaluable asset for improving customer relations and building loyalty.
Enhancing customer satisfaction
Trusted customer support available 24/7: Muvraline’s ChatBots offer continuous support, responding in real time to all your customers’ questions: requests for information on financial products or a contract, refund requests… Equipped with a self-learning capability, they learn from past interactions and adapt to the most complex contexts.
Detecting signs of dissatisfaction: Thanks to an in-depth, intelligent analysis of sounds or words detected (during telephone calls, for example), DetectBot is able to identify your customers’ emotions and feelings in real time, and detect any signs of dissatisfaction. What’s more, the solution can anticipate these signs and suggest corrective actions: an invaluable asset for improving customer relations and building loyalty.
Fighting fraud
DetectBot integrates specific functionalities available only thanks to AI, which help prevent fraud and improve the efficiency of real-time verification processes.
Voice recognition: DetectBot uses voice signatures as a form of biometric authentication. So, when a customer calls to subscribe to an offer or carry out an operation, the AI compares his or her voice with a pre-recorded voice signature, and validates that it is indeed your customer. This prevents identity theft.
Detection of suspicious behavior: Advanced analysis of text and voice data, cross-referenced or not with internal or external databases, enables the detection of anomalies in the behavior of customers or other interlocutors. For example, variations in tone of voice or inconsistencies in the information provided within several documents could signal an attempt at fraud.
Fighting fraud
DetectBot integrates specific functionalities available only thanks to AI, which help prevent fraud and improve the efficiency of real-time verification processes.
Voice recognition: DetectBot uses voice signatures as a form of biometric authentication. So, when a customer calls to subscribe to an offer or carry out an operation, the AI compares his or her voice with a pre-recorded voice signature, and validates that it is indeed your customer. This prevents identity theft.
Detection of suspicious behavior: Advanced analysis of text and voice data, cross-referenced or not with internal or external databases, enables the detection of anomalies in the behavior of customers or other interlocutors. For example, variations in tone of voice or inconsistencies in the information provided within several documents could signal an attempt at fraud.
Facilitating the search for and extraction of information from documents
In the bancassurance sector, documents can be complex and dense, making manual searches tedious. DetectBot‘s advanced AI can quickly scan these documents to extract precise information (contract clauses, insurance policy information, financial statements…). The solution can also identify and summarize specific information, even if it is expressed in complex or indirect terms.
DetectBot thus optimizes the productivity of your teams, while reducing the human errors associated with manual searching.
Facilitating the search for and extraction of information from documents
In the bancassurance sector, documents can be complex and dense, making manual searches tedious. DetectBot‘s advanced AI can quickly scan these documents to extract precise information (contract clauses, insurance policy information, financial statements…). The solution can also identify and summarize specific information, even if it is expressed in complex or indirect terms.
DetectBot thus optimizes the productivity of your teams, while reducing the human errors associated with manual searching.