Muvraline presents version 2025 of Myndea®, its AI-based Field Service Management solution

Paris, France – February 25, 2025

As part of its presence at Mobile World Congress (Barcelona, March 3-6), Muvraline will be presenting Myndea® 2025, the new version of its SaaS Field Service Management solution, designed to improve the operational efficiency of companies.

This new version 2025 is enriched with new features enabled by generative AI:

• An agent to manage orders or schedule meetings
• A trusted ChatBot for real-time support for field technicians

These structuring improvements to meet real customer needs are the result of Muvraline’s unique expertise in cognitive sciences and AI hybridization (between symbolic AI and connectionist AI), as well as in multi-model agnostic generative AI, with a focus on frugality.

To solve complex business problems, Muvraline has created a platform that brings together:

• Symbolic AI to:
  • manage information trust and security
  • split large problems into several smaller problems, enabling to improve frugality and service efficiency and response time
• Use of medium-size public LLMs (Large Language Models) available on the market, so that the best available model can be used for every need at every moment.

Myndea® is an integrated and mobile responsive solution for managing technical and commercial operations in an optimized and simple way, for telecom, utilities and many other sectors and industries, with features specific to AI.

AI agent to manage orders or book meetings

Myndea® now automatically creates new interventions, or updates information about already created interventions (customer name, intervention date, …), directly from the analysis of text or voice requests from users, without any completed standardized forms.

Designed to meet the specific needs of each company, this new agent is available 24h/7days.

With this new feature, Myndea® frees up the time of all order managers, enabling them to focus on higher value-added tasks, and avoids manual input errors.

ChatBot with trusted AI for real-time support of field teams

Designed by Muvraline, the new ChatBot integrated into Myndea® is able to respond instantly to technical questions from field teams, 24h/7days.

Based on the analysis of users’ text and voice requests, it provides precise and reliable answers based on a knowledge library that can be customized by each company (adding documents through a private platform in full autonomy).

Based on a trusted AI, all company data made available in the library remain confidential.

With this new feature, Myndea® provides real-time, reliable and robust support for field teams, improving the ‘First Time Solved’ rate and enhancing customer service.

New scheduling criteria

In addition to the new 2025 agents, version 2025 of Myndea® now also integrates new criteria for AI planning: over 100 criteria can now be used for automatic, optimized, real-time scheduling of technical and commercial operations.

Muvraline invites all Mobile World Congress attendees to visit booth 5B61-43 in the Business France pavilion (hall 5) to find out more about the new version of Myndea® 2025 and its latest AI developments.

Since 2018, Muvraline designs and develops AI solutions to boost companies’ operational efficiency. Committed to trusted and eco-responsible AI, Muvraline limits the energy and resource consumption of its algorithms by using hybrid (connectionist & symbolic) and frugal AI.

Contact : Victoire de Camaret – Marketing Manager | victoire.decamaret@muvraline.fr | +33 (0)1 72 38 43 51